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Terms, Privacy & Account Rules

We set out the legal framework that governs your account, deposits, withdrawals and game access on billionclub.

Terms of servicePrivacy & data handlingAccount securityWithdrawal policyDispute resolution

Legal Standing & Regional Access

billionclub Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

billionclub operates where local law permits. By opening an account you confirm you meet the legal age and residency requirements in your jurisdiction. We process deposits via Touch 'n Go, GrabPay, Boost and FPX under agreements with licensed payment processors; withdrawals follow the same verification path.

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Access to our live tables, slot rooms and sportsbook depends on regional rules—some game categories or providers may be restricted based on your location. We reserve the right to suspend or close accounts that breach these terms, submit false information during registration, or engage in activity
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we deem fraudulent. You accept that any dispute arising from your use of the platform will be governed by the laws of the jurisdiction in which we hold our operating licence, and that you waive claims in other forums where local law allows such waiver.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

How to Reach Our Legal & Compliance Team

If you have questions about these terms, need a copy of your account data, or want to report a policy concern, our support channels are open every day.

Live chat Open the chat widget in the bottom corner of any page and select the Legal & Privacy topic from the dropdown. An agent will join within two minutes during peak hours and can escalate data requests to our compliance officer if needed.

Email support Send your query to the support address listed in your account dashboard. Include your registered email and account ID so we can verify your identity before discussing personal data or account restrictions. We aim to respond within 24 hours on weekdays.

Document requests To request a copy of your transaction history, stored personal details, or a record of the terms you agreed to at signup, use the Account Data section under Settings. Your export will be ready in PDF format within 48 hours and sent to your registered email.

DATA & SECURITY

How We Handle Your Information

When you register on billionclub we collect your name, email, payment details and proof of identity to comply with verification standards.

Data we collect

Registration requires your full name, date of birth, email address, phone number and proof of identity. We also log your deposit and withdrawal history, game sessions, IP addresses and device fingerprints to detect duplicate accounts and prevent fraud. Marketing preferences are optional.

How we use it

Your personal details verify your identity before we process withdrawals. Payment data goes to Touch 'n Go, GrabPay, Boost or FPX to complete transactions. Session logs help us troubleshoot technical issues and identify patterns that suggest account sharing or bonus abuse. We do not sell your data to third parties.

Cookies & tracking

We use session cookies to keep you logged in and functional cookies to remember your language and currency choices. Analytics cookies track which games you open so we can improve lobby layout. You can disable non-essential cookies in your browser, though some features may not work as expected.

Account security

You choose a password during signup; we hash it with industry-standard algorithms and never store it in plain text. Two-factor authentication is optional but recommended for accounts that process large withdrawals. If you suspect unauthorised access, change your password immediately and contact support to freeze your account.

Retention period

We keep your account data for as long as your account remains active, plus an additional period required by our licence obligations—typically five years after closure. Transaction records and identity documents are archived for audit purposes. Once the retention period expires, we permanently delete your data unless a legal hold prevents us.

Your rights

Where local law grants it, you can request a copy of your data, ask us to correct mistakes, withdraw marketing consent, or delete your account. To exercise these rights, open a ticket under Legal & Privacy in the support menu. We will respond within 30 days and guide you through the steps.

Common Legal & Privacy Questions

Below are the questions we hear most often about account terms, data handling and withdrawal rules. If your question is not covered, reach out through live chat or email and we will walk you through the answer.

We check your IP address and payment details during registration. If they indicate you are in a jurisdiction where we cannot legally operate, your account will be suspended and any deposited funds returned to the source payment method minus processing fees.

Yes. Go to Account Data under Settings and submit a data-export request. We will compile your registration details, transaction history and session logs into a PDF and email it to your registered address within 48 hours.

We cross-check the name on your account with the name on your uploaded ID document and the name registered to your payment method. If any detail does not match, we will ask you to upload additional proof before releasing funds.

We may close your account if you provide false information during signup, share your login with others, abuse promotions by creating duplicate accounts, or engage in activity we consider fraudulent. You will receive an email explaining the reason and any remaining balance will be returned.

We share payment details with Touch 'n Go, GrabPay, Boost and FPX to process deposits and withdrawals. Identity documents go to our verification provider under a data-processing agreement. We do not sell your information to advertisers or unrelated companies.

We retain your account records for five years after closure to meet licence obligations and handle any disputes that arise. Once that period ends, we permanently delete your data from our systems unless a legal hold requires longer retention.

Yes. Click the unsubscribe link at the bottom of any promotional email, or toggle off marketing consent in your account settings. You will still receive transaction confirmations and important policy updates, which are not classified as marketing.

Terms, Privacy & Account Rules

How to Reach Our Legal & Compliance Team

How We Handle Your Information

Data we collect

How we use it

Cookies & tracking

Account security

Retention period

Your rights

Common Legal & Privacy Questions

01 What happens if I open an account from a restricted region?

02 Can I request a copy of the personal data you hold on me?

03 How do you verify my identity before processing a withdrawal?

04 What are the grounds for closing my account?

05 Do you share my data with third parties?

06 How long do you keep my data after I close my account?

07 Can I withdraw consent for marketing emails?

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