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Privacy Policy – How We Handle Your Information

When you open an account with billionclub and play our live tables, slots or sports markets from Malaysia, we collect and store certain information to run your account…

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billionclub Privacy Policy – How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to see what information we hold, need to update your contact details, or wish to close your account and delete your records, our…

Live Chat Open the chat widget in the bottom right corner of any page when you're logged in and tell our agent you have a privacy or data question. We'll verify your identity and process your request on the spot during support hours.
Email Support Send your data request to our privacy inbox. Include your registered email address and account username so we can verify your identity. We'll reply within two business days with the next steps or the information you requested.
Account Settings Log in and visit your account settings page to update your email, phone number or marketing preferences yourself. For deletion requests or to download your full data file, contact us through live chat or email support.
DATA HANDLING

What We Protect and How We Use Your Information

We handle your billionclub account data with care, following financial record-keeping rules and local privacy standards where our service is available.

Account Registration Data

When you sign up we collect your email, phone number, username and password. We use this information to identify you when you log in, send account notifications, and verify withdrawal requests. Your password is hashed and never stored in plain text.

Payment Records

We log every deposit and withdrawal you make through Touch 'n Go, GrabPay, Boost dan FPX, recording the amount, timestamp, payment method and transaction status. This data helps us reconcile your balance, resolve disputes and meet financial audit requirements.

Session and Preference Cookies

We use session cookies to keep you logged in as you move between the slots, live tables and sportsbook. Preference cookies remember your language and layout choices. You can disable non-essential cookies in your browser settings without losing core account features.

Gameplay and Betting Logs

We record the games you play, the bets you place and the outcomes of those rounds. This log helps us calculate your balance correctly, investigate disputes, and detect unusual patterns that might indicate fraud or technical errors.

Data Retention and Deletion

We keep your account records for the period required by financial regulations. After your account has been inactive for the retention period and all obligations are settled, we delete personal data that is no longer needed. You can request early deletion by contacting support.

Access and Correction Rights

You have the right to request a copy of all personal data we hold about you, ask us to correct errors, or request deletion of your account. Contact us through live chat or email support with your account details and we'll process your request.

Common Questions About Your Data and This Policy

These answers cover the most common privacy questions we hear from players in Malaysia. If your question isn't here, reach out through live chat or email and we'll give you a direct answer.

We collect your email address, phone number, username and password. When you make a deposit we also record your chosen payment method and transaction details for Touch 'n Go, GrabPay, Boost dan FPX. We never store your full card or e-wallet credentials.

We keep your account records for the period required by financial record-keeping rules. Once that retention period expires and your balance is settled, we delete personal data that is no longer needed. You can request early deletion by contacting support.

Yes. Contact our support team through live chat or email with your account details and request a copy of your personal data. We'll verify your identity and send you a file containing your registration details, payment records and gameplay logs.

Log in to your billionclub account and visit the account settings page. You can update your email and phone number yourself. If you need help or want to change other details, contact support through live chat.

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. You can disable non-essential cookies in your browser settings. Essential cookies that handle login and security cannot be turned off.

We share limited transaction data with payment processors that handle Touch 'n Go, GrabPay, Boost dan FPX deposits and withdrawals. We do not sell your personal information to third parties or use it for marketing outside our own platform.

Contact our support team through live chat or email and ask to close your account and delete your records. We'll verify your identity, settle any outstanding balance, and process your deletion request within the timeframe set by local privacy rules.

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